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Quality Manager

Posted by: Mondelez International

Posted date: 2019-Sep-24

Location: CHICAGO, IL

Quality Manager 

APPLY TODAY: POSTITION ID# 1906725 Quality Manager – Chicago


As part of Manufacturing, you’ll use your skills, our systems and a wide array of raw materials to help create the delicious finished products our consumers love. While taking ownership in your area of work, you’ll also ensure the safety of yourself and your colleagues while producing our top-quality products reliably and efficiently within our integrated supply chain.

Job Scope

This position is responsible for the implementation and execution of the company Quality Chain Management System at the plant level including distribution and local storage sites. Ensures compliance to quality policies and government regulations through the implementation of programs such as HACCP, prerequisite programs, e.g. sanitation and pest control, GMP’s, traceability, net weight management, etc. This positions ensures that the facility is properly resources and trained to efficiently and effectively execute their quality responsibilities. The position leads Continuous Improvement of conformance quality and best in class cost of quality by utilizing IL6S tools. The position has managerial responsibilities including hiring and developing talent as well as budget management. 

Main Responsibilities

Implementation and execution of Mondelēz Quality Management System for plant to ensure compliance to Mondelēz, federal, state, local and customer requirements

  • Maintain robust food safety program (E.g. HACCP and pre-requisite programs)
  • Ensure compliance / audit readiness – review quality systems and quality programs annually
  • Routine, primary interface with regulators agency representatives at the facility
  • Developing and/or executing the Mondelez Quality Management System and associated policies
  • Testing and MSA’s – ensure plant is running to standards and calibrating to micro and analytical methods
  • Develop plant KPI’s and scorecard
  • Monthly quality management system review with the plant leadership team
  • Ensure compliance to specifications
  • Appropriate documentation to support compliance to policies and procedures
  • Management of plant quality labs ensuring they meet analytical and micro testing standards
  • Ensure standard work through development of work documentation and training standards
  • Partner with R&D and engineering to execute commercialization
  • Insert into the design phase of new products
  • Execution of plant trials
  • Development of post commercialization quality control plan
  • Evaluate specifications and ensure plant can and is meeting them using statistical tools
  • Collect data for 50 shift review and sign off on R&D release

Drive Continuous Improvement

  • Track, report and review the Quality Performance Indicators on a regular basis to drive continuous improvement
  • Manage cost of quality
  • Monitor process capability against specifications and drive improvement utilizing statistical tools
  • Conduct effective root cause analysis and implement corrective action and preventive action

Consumer Complaints/Quality issues resolution

  • Ownership of customer consumer complaint investigation and resolution
  • Lead SSMT investigations at the plant
  • Escalate early warnings per policy

Leadership of quality at the plant

  • Development and training of plant quality and sanitation team
  • Development and training of other local team members
  • Member of the plant leadership team
  • Work with the plant leadership team to ensure all quality programs and systems are implemented
  • Coaching. Development of all plant leaders in regards to quality and statistical tools
  • Timely and effective reporting to plant manager and Quality leader
  • Executes Food Safety, Quality and Sanitation training within local site
  • Manage core training and certification processes within local site


Competencies / Abilities Leadership Skills

  • Direct management of quality staff, quality lab and sanitation program development staff
  • Ability to connect / influence local plant management and plant workforce
  • Communication of ideas / technical information in a easily understandable way
  • Assessment of risk and appropriate / timely communication of risk

Knowledge / Experience

  • Minimum 10 years of management experience working in quality/manufacturing/sanitation roles
  • Proficient in managing the quality and sanitation budget
  • Proficient in manufacturing processes
  • Bachelor of Science Degree Required in Food Science / Engineering / Chemistry or relevant sciences preferred

Technical Experience

  • Food and Safety regulatory requirements
  • Fundamental statistics in Six Sigma Methodologies
  • CQE preferred
  • HACCP certified preferred
  • Sanitation knowledge

Mondelēz International Inc. is an affirmative action/equal opportunity employer M/F/D/V As an equal opportunity employer, Mondelēz International is committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. In order to ensure reasonable accommodations for those individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and the Title 1 of the American’s with Disabilities Act of 1990, applicants that require accommodations in the job application process may contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.

Job Title Quality Manager
Post Details
Posted By Mondelez International
Job Function
Start Date
Cell Phone
Email kimberly.causby(at)
Location CHICAGO, IL
Location Location -> USA-Anywhere
Job Type Job Type -> Full-time
Classification Job Classification -> Z-Other

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